How to appeal a lending decision

We explain when you can appeal, and how the process works. Our lending appeals are monitored by an an independent member of the iwoca team to ensure fair outcomes.

Our appeals process

You can appeal if:

• The turnover for your business is under £25 million
• Your application was declined within the last 30 days
• You provided all the required documentation and information at the time of application
• You have not previously appealed this loan decision
• You are not currently subject to any bankruptcy or IVA order 
• Your existing lending with us is not subject to legal escalations or enforcement
• Your application doesn’t breach UK law and regulations, doesn’t involve cross-border transactions in countries subject to UN sanctions 

You can also appeal if your application was approved but you’re not satisfied with the terms of this finance. However, this excludes the costs of borrowing, agreed fees, and standard terms we apply to the lending facility.

How do I appeal?

You need to submit the appeal within 30 days of the original decision. Please include the reasons why you are appealing the decision and feel free to include any additional information you feel will support your case. We encourage you to reach out to your account manager before raising an appeal to give you the best chance of success and so we can address the reasons for the decline with you.

Please send your appeal in writing via email or letter to your account manager. The details of which can be found on your outcome of application email.

Who will review my appeal?

An an independent member of the iwoca team will review your appeal. They will have not been involved in the decision-making of your previous application. This is to ensure your appeal is handled objectively and fairly.  We will respond to you within 30 days of your appeal.

What can I do if I’ve already appealed unsuccessfully?

We won't be able to review your appeal again, however, if you’re unhappy with our service you have the right to make a formal complaint.