Date: This statement was created on February 21 2025.

Our Commitment to Accessibility

iwoca is committed to providing an inclusive and accessible experience to everyone who uses our digital assets including our website, personal customer account pages in desktop and mobile as well as our PDF documents. iwoca is guided by our accessibility policy to ensure that people with disabilities have full and equal opportunity to access and benefit from the content, products, services and information offered by iwoca.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) outline the requirements for designers and developers to enhance accessibility for people with disabilities. These guidelines include three levels of conformance: Level A, Level AA, and Level AAA.

iwoca is partially conformant with WCAG 2.2 Level AA. This means that while some parts of our content do not fully meet the accessibility standards, we are continuously working to improve and address any issues as they arise. Our website is designed to be navigable with assistive technologies, such as screen readers and keyboards but if you encounter any issues, we encourage you to inform us.

How to Submit Accessibility Feedback

If you encounter accessibility issues, such as challenges or barriers navigating our website, please reach out to us at accessibility@iwoca.com. Our team aims to respond to your feedback within 1–2 working days and will contact you directly. Alternatively, you can call us at 020 3778 0274, Monday to Friday, from 9:00 AM to 6:00 PM.

General Inquiries and Login Issues

For non-accessibility related issues or trouble logging in, please visit our Support Center. If you need further assistance, you can get in touch with our customer support team or call us.

Phone: 020 3778 0274 - Mon-Fri (9am-6pm)E-mail: support@iwoca.co.uk