Date: This statement was created on June 17, 2024.

Our Commitment to Accessibility

At iwoca, our mission is to make finance accessible for small businesses. Ensuring that our services are usable by individuals with disabilities is a crucial part of this mission. We've developed new methods to support those who need additional assistance in understanding and managing their finances.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) outline the requirements for designers and developers to enhance accessibility for people with disabilities. These guidelines include three levels of conformance: Level A, Level AA, and Level AAA.

iwoca is partially conformant with WCAG 2.2 Level AA. This means that while some parts of our content do not fully meet the accessibility standards, we are continuously working to improve and address any issues as they arise. Our website is designed to be navigable with assistive technologies, such as screen readers and keyboards but if you encounter any issues, we encourage you to inform us.

How to Submit Accessibility Feedback

For issues related to accessibility, such as difficulties or barriers navigating our website, please contact us at: accessibility@iwoca.co.uk. We aim to respond to feedback within 1-2 working days, and you will be contacted directly by our team.

Provide the following information to help us investigate:

- Device you're using (e.g., Windows Laptop, MacBook)
- Device version (found under “About” in device settings)
- Browser + version you're using (e.g., Google Chrome 127.0.6533.120, Safari 17.5, Edge 127.0.2651.9)
- Specific location of where the issue was experienced
- Whether the issue persists on a different device or browser (if possible)
- An image, screenshot or screen recording showing the issue (if possible)

General Inquiries and Login Issues

For non-accessibility related issues or trouble logging in, please visit our Support Center. If you need further assistance, you can get in touch with our customer support team or call us.

Phone: 020 3778 0274 - Mon-Fri (9am-6pm)E-mail: support@iwoca.co.uk