E-commerce business challenges: VAT registration and pricing

Here we’ll explore what VAT registration involves, how it works, and its impact on your ecommerce pricing. We’ll also provide detailed strategies to manage VAT costs effectively without sacrificing your profit margins.

September 25, 2024
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Every ecommerce business wants to grow, but expansion also brings new challenges and obligations. One of the most important ones is tax. As your e-commerce business revenue increases, you’ll have to start considering VAT (Value Added Tax) registration. 

As of 2024, VAT registration is a required step for any businesses with a turnover exceeding £90,000, but it also presents strategic opportunities even if you haven’t reached this threshold. 

For many business owners, the idea of integrating VAT into your pricing structure can be challenging. VAT-registered businesses are required to pay a percentage of their revenue to HMRC in VAT, which is normally passed on to their customers. In a competitive market where margins are already tight, this can feel daunting, especially if working with consumers who are unable to reclaim VAT.

Understanding VAT registration for ecommerce

What is VAT?

VAT is a consumption tax applied to most goods and services sold in the UK, currently set at a standard rate of 20%​. 

As a business, you’re responsible for charging VAT on your sales and paying it to HMRC, while also reclaiming VAT on purchases made for your business. Although VAT is technically paid by the consumer, the way it’s integrated into your pricing can significantly influence your business cash flow and market position.

When do you need to register for VAT?

In the UK, VAT registration is mandatory when your business’s annual turnover of VAT-taxable goods and services exceeds £90,000​​. However, many e-commerce businesses opt to register voluntarily even before reaching this threshold. 

According to HMRC, you will need to consider VAT if you are:

  • a UK seller selling goods already in the UK at the point of sale to UK customers
  • an overseas seller, or their UK VAT representative, who does one of the following:some text
    • sells goods already in the UK at the point of sale to UK customers
    • is based outside the UK and sells goods to UK customers, and then imports them into the UK
    • sells goods located in an EU member state to UK customers

VAT is a rolling target – it’s not just a matter of looking at your end of year revenue and determining if you are over or under. Once you have evidence that your VAT taxable turnover will go over the threshold for the next 30 days or if your turnover has  exceeded that amount for the last 12 months, you are obliged to register for VAT.

It’s also important to note that registration can take up to 10 weeks. However, during this period you will still need to treat your business as VAT registered from the date at which your turnover exceeded the threshold. That’s why it’s important to prepare for VAT registration once you approach the threshold. 

Late registration is considered non-compliance, which can lead to fines or business disruptions if you’re investigated by HMRC.

How to register your ecommerce business for VAT

Registering for VAT is a straightforward process that you can complete online. 

  1. To get started, visit the HMRC website and create a Government Gateway account if you don’t already have one. 
  2. Once logged in, you’ll need to provide details about your business, including your turnover, business activity, and bank details. 
  3. After submitting your application, you’ll receive a VAT registration certificate within about 30 days, which will include your VAT number, the effective date of registration, and details of your first VAT return. 

Remember to keep accurate records from your registration date, as you’ll need to account for VAT on all sales and purchases from that point forward.

Why consider voluntary VAT registration?

Even if your turnover is below the VAT threshold, voluntary registration offers several benefits:

  • Credibility: Being VAT-registered can make your business appear more established and trustworthy, which is particularly important when dealing with larger clients or B2B customers. It signals that your business is on a growth trajectory and can handle more substantial orders.
  • VAT Reclaim: Registering for VAT allows you to reclaim VAT on purchases, which can be a significant advantage if your business incurs substantial expenses. This includes VAT on equipment, supplies, and other business costs, which can otherwise eat into your profits.
  • Perception of Scale: Voluntarily registering for VAT can prevent potential clients from assuming your business is too small to handle large orders, as not being registered implies an annual turnover of less than £90,000.

How does VAT affect ecommerce pricing?

Once you’re VAT-registered, you need to add VAT to the prices of your products. 

For instance, if a product costs £100 pre-VAT, the total price including VAT will be £120. While this might seem straightforward, the challenge lies in maintaining your competitive edge while passing on this additional cost to your customers.

E-commerce is highly competitive, with customers often making purchase decisions based on price comparisons across multiple sellers. 

Adding 20% VAT can make your products more expensive compared to non-VAT-registered competitors. This is particularly challenging for businesses selling on online marketplaces like Amazon or eBay, where pricing plays a crucial role in visibility and sales volume​.

How to integrate VAT into your pricing strategy

The key challenge is to incorporate VAT into your pricing without significantly eroding your profit margins. This requires a balance between absorbing some of the VAT costs and passing them onto the customer, all while maintaining a price point that remains attractive in a crowded marketplace.

1. Optimise your pricing strategy

  • Absorb VAT costs selectively: One approach is to absorb the VAT cost within your existing prices, rather than passing the full 20% increase onto customers. This strategy can help you maintain your competitive edge, particularly for price-sensitive products. However, it may reduce your profit margins, so it’s essential to calculate whether your business can sustain this approach over the long term.
  • Incremental price increases: Instead of implementing a flat 20% price hike across all products, consider smaller, incremental price increases. This method spreads the impact of VAT across your product range, making the price changes less noticeable to customers. For instance, rather than increasing a £100 product’s price directly to £120, you could increase it to £115, absorbing a portion of the VAT cost.
  • Segmented pricing: Differentiate your pricing strategies between B2B and B2C customers. B2B clients often expect to pay VAT and may be less price-sensitive than B2C customers. By tailoring your pricing approach to each segment, you can manage the impact of VAT more effectively while maintaining competitiveness in the consumer market.

2. Make the most of VAT reclaim opportunities

  • Maximise input VAT reclaims: One of the significant advantages of being VAT-registered is the ability to reclaim VAT on purchases made for your business. This includes VAT paid on stock, equipment, and services that are essential for your operations. By diligently tracking and reclaiming input VAT, you can reduce your overall costs, effectively offsetting the VAT you charge on your sales​.
  • Backdated VAT claims: If you’ve made substantial investments before registering for VAT, you can reclaim VAT on these purchases. You can backdate claims up to four years for goods and six months for services​. This can provide a one-time cash flow boost when you first register, helping to alleviate the financial strain of integrating VAT into your pricing structure.

3. Highlight value to justify prices

  • Emphasise Quality and Service: If VAT registration forces you to raise prices, it’s crucial to clearly communicate the value your customers are receiving. Highlight the quality of your products, superior customer service, and any additional benefits that justify the price increase. For example, offering free delivery, extended warranties, or exceptional customer support can make the higher price more palatable to customers.
  • Loyalty Programmes and Discounts: Introducing loyalty programmes or offering discounts to repeat customers can help offset the impact of higher prices. These incentives not only help retain existing customers but also enhance the perceived value of your products, making the VAT-inclusive price more acceptable.

4. Explore alternative revenue streams

  • Diversify Your Product Range: Expanding your product range can create additional revenue streams that help balance the overall impact of VAT on your business. Introducing new products can attract different customer segments and increase your overall sales, which can help absorb the added VAT costs.
  • Bundling Products: Consider offering product bundles that provide greater value for customers. Bundling allows you to increase the overall price while making the deal more attractive, helping to justify the VAT-inclusive cost. For instance, combining complementary products at a slightly reduced bundle price can encourage customers to spend more, offsetting the impact of VAT.

How to comply with VAT Regulations on online marketplaces

If you sell goods via online marketplaces, it’s essential to understand your VAT obligations. 

These platforms often have specific requirements for VAT collection and reporting, and failure to comply can result in penalties​. Ensure that your VAT number is correctly registered with the marketplace, and that you’re charging VAT on all applicable sales.

Some online marketplaces offer tools and features that help manage VAT collection and reporting. 

For example, Amazon’s VAT Calculation Service automatically calculates, collects, and remits VAT on your behalf, easing the administrative burden. Utilising these tools can help ensure compliance while allowing you to focus on your core business activities.

Ecommerce VAT FAQs

Does VAT affect delivery charges?

The VAT rate applied to your delivery charges mirrors that of the products you're selling. 

If you're dispatching a standard-rated item (subject to 20% VAT), the delivery cost also attracts a 20% VAT rate. For goods that fall under the reduced rate of 5%, their shipping charges are taxed similarly at 5%. 

And if you're dealing with zero-rated products, like certain food items or children's clothing, there's no VAT on their delivery charges either. It's also worth noting that if you offer free delivery—with the cost already included in the product price—the VAT treatment aligns with that of the product itself. 

How to pay VAT for ecommerce

For businesses who are short on cash or in the process of moving to VAT for the first time, paying your VAT bill can sometimes be a challenge. That’s where a VAT loan or small business loan can make all the difference.

Value Added Tax (VAT) loans are a type of short-term business loan that help businesses spread the cost of your VAT bills over 3 months to provide flexibility and some breathing space. 

The terms of VAT loans vary depending on the lender, sometimes requiring collateral or a personal guarantee, and may come with higher interest rates than other types of loans. 

What VAT rates should I charge?

In the UK, HMRC applies three distinct VAT rates depending on the type of goods or services you’re selling: standard, reduced, and zero-rate. The standard VAT rate, which is 20%, applies to most goods and services sold in England, Wales, and Scotland.

Some items, such as energy-saving products, mobility aids for the elderly, and children’s car seats, are subject to a reduced VAT rate of 5%. This also includes certain health-related items like nicotine gum.

Certain products are zero-rated, meaning no VAT is charged on their sale, but these sales must still be reported in your VAT return. Zero-rated items often include essentials like books and baby clothes.

It’s important not to confuse zero-rated items with VAT-exempt products. While both are not subject to VAT, zero-rated sales must still be reported, whereas VAT-exempt goods, which are entirely non-taxable, are excluded from VAT returns altogether.

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Nitesh Patel

Nitesh Patel is the Credit Lead at iwoca, where he has played a pivotal role for over eight years within our underwriting strategy.

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